Refund policy

Last updated: June 25, 2026

We’re sorry you’re not completely happy with your Vero Padel product.
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Eligibility for a return:

  • Your return must be requested within 14 days of receipt.
  • The product must not have been used or played with and must be in good condition.
  • The product may only have been used to assess whether it suits you.
  • You must contact us at shop.veropadel@gmail.com before returning the product.

To start a return, you can contact us by email at: shop.veropadel@gmail.com

Please note: returns must be sent to the following address: [Trompenburgstraat 6R, Amsterdam, 1079TX]

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a return request will not be accepted.

For any questions about returns, you can always contact us by email.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it for you.

Exceptions / non-returnable items
Items discounted by more than 50% and gift cards unfortunately cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EU 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether your return has been approved. If approved, you will automatically be refunded within ten business days via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at shop.veropadel@gmail.com.

Return costs
The costs of returning an order are borne by the customer, unless:

  • The wrong product was delivered;
  • The product was received damaged or defective.

We recommend sending returns with a tracking code. Vero Padel is not responsible for returns lost in transit.